NHTSA Complaint #10784996 — 2011 FORD F-350

TL* THE CONTACT OWNS A 2011 FORD F-350. AFTER REFUELING THE VEHICLE AND DRIVING APPROXIMATELY 60 MPH WHILE HAULING A FIFTH WHEEL TRAILER, THE VEHICLE LOST POWER, STEERING AND BRAKING POWER. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT WATER ENTERED THE DIESEL FUEL SYSTEM AND FURTHER DIAGNOSTIC TESTING WAS REQUIRED TO DETERMINE WHAT PARTS NEEDED TO BE REPLACED. THE CONTACT STATED THAT THE WATER INTRUSION WARNING INDICATOR FAILED TO ILLUMINATE TO INDICATE THE FAILURE, THE WATER SEPARATOR SYSTEM FAILED, AND THE DIESEL FUEL FILTER FAILED TO KEEP ANY CONTAMINANTS OUT OF THE SYSTEM. THE DEALER DID NOT ADDRESS THE FACT THAT THE COMPONENTS FAILED. THE MANUFACTURER WAS NOTIFIED THE FAILURES. THE INSURANCE COMPANY WAS ALSO GOING TO INVESTIGATE THE FUEL STATION THE CONTACT RE-FUELED FROM AND THE INTERNAL FAILURE TO THE DIESEL FUEL SYSTEM. THE CONTACT WAS WAITING TO DETERMINE THE REMEDY TO REPAIR THE VEHICLE. THE VIN AND FAILURE MILEAGE WERE NOT AVAILABLE. UPDATED 1/15/16 *CN UPDATED 4/24/18*JB VIN AND FAILURE MILEAGE AVAILABLE UPDATED 5/17/18*JB