NHTSA Complaint #10784989 — 2015 FORD EXPEDITION

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 10784989
Vehicle 2015 FORD EXPEDITION
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage 3,700 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I WAS SITTING IN A WAL-MART PARKING LOT WITHOUT THE CAR RUNNING. THE TEMPERATURE WAS APPROX 35-40 DEGREES WITH LIGHT RAIN/SNOW. WHILE SITTING THERE I HEARD A REALLY LOUD POP. AFTER LOOKING OUTSIDE AND AROUND THE VEHICLE TO SEE WHAT WAS OVERHEAD (NOTHING), I NOTICED THAT THE MOONROOF HAD SHATTER AND MADE THE BACK PART OF THE GLASS BUBBLE UPWARD TOWARD THE SKY WITH A SMALL HOLE AND THE ENTIRE GLASS SHATTERED. OF COURSE I HAD TO DRIVE THE VEHICLE HOME (APPROX 22 MILES) AND THEN TO THE DEALER (ANOTHER 25 MILES). AT THIS POINT MOST OF THE GLASS FELL INTO THE MOONROOF SLIDE COVER AND THUS DID NOT SHOW THE BUBBLE IN THE GLASS. FORD WILL NOT COVER STATING IT WAS BROKE BY FORCE. WE HAVE OWNED THE CAR LESS THAN TWO MONTHS (PURCHASED ON 8/22/15 - DAY BROKE 10/18/15) AND THE VEHICLE HAS ONLY 3,700 MILES ON IT. ALL PICTURES TAKEN WERE DONE BY THE DEALER.

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