NHTSA Complaint #10783825 — 2008 CHRYSLER 300

MY WIFE HAD TAKEN OUR 2008 CHRYSLER 300 IN FOR SERVICE WHEN WHILE SITTING IN THE SERVICE LANE AWAITING A SERVICE ADVISOR WITH THE ENGINE RUNNING AT IDLE ONE OF THE FAN BLADES BROKE AND WENT INTO THE RADIATOR. WE FOUND A TECHNICAL SERVICE BULLETIN # CSN-L08. WE COMPLIED WITH SENDING ALL OF THE DOCUMENTATION PER THE SERVICE BULLETIN TO CHRYSLER AS INSTRUCTED. AFTER NOT HEARING ANYTHING FOR MORE THAN 60 DAYS AFTER SENDING THE DOCUMENTATION INTO CHRYSLER, WE CALLED CHRYSLER CUSTOMER SERVICE AND WE WERE TOLD THAT THE REIMBURSEMENT WAS DENIED DUE TO SOME KIND OF SALES CODE. WHEN WE ASKED WHAT THAT WAS WE WERE NEVER TOLD AND KEPT BEING TOLD THE SERVICE BULLETIN WAS DENIED DUE TO A SALES CODE, BUT THEY WOULD NOT TELL US WHAT THAT WAS AND THERE IS NO SUCH SALES CODE MENTIONED ON ANY OF THE PAPERWORK AND THE SERVICE BULLETIN DOES NOT ADDRESS ANY SALES CODE. THIS SEEMS TO BE A LOT OF DOUBLE TALK SO IT DOES NOT HAVE TO BE REIMBURSED. WE WERE NEVER NOTIFIED THAT THE REQUEST WAS DENIED. WE ALSO HAD IGNITION PROBLEMS PER CHRYSLER RECALL # P57. THIS WAS STILL NOT FIXED. WE WERE TOLD THAT WAS DUE TO NO PARTS AVAILABLE. WE ARE BRAND LOYAL CUSTOMERS BUT THIS IS CHANGING OUR OUTLOOK FOR THE CHRYSLER BRAND. VERY DISAPPOINTED WITH CHRYSLER'S REACTION TO THIS ISSUE.