NHTSA Complaint #10783714 — 2008 GMC ACADIA

TL* THE CONTACT OWNS A 2008 GMC ACADIA. WHILE PARKED, THE VEHICLE'S REAR LIFTGATE WAS UP. WHEN THE CONTACT PLACED SOMETHING IN THE REAR OF THE VEHICLE, THE LIFTGATE COLLAPSED AND STRUCK HER. THERE WERE NO INJURIES. THE LIFTGATE WAS ABLE TO BE OPENED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE GAS STRUTS THAT HOLD UP THE LIFTGATE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V415000 (STRUCTURE); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000. UPDATED 1/20/16 LN