NHTSA Complaint #10783600 — 2003 JEEP LIBERTY

MY VEHICLE WAS BEING DRIVIN ON SMOOTH OPEN HIGHWAY . THE CHILD IN THE BACK SEAT REQUESTED THE BACK WINDOW BE ROLLED UP . THIS DRIVER PROCEEDED TO DEPRESS BUTTON THAT CONTROLS THE OPERATION OF THE WINDOW IN THE BACK SEAT UP OR DOWN AND WHEN DOING SO THE WINDOW DID NOT CLOSE ALL THE WAY SHUT. THIS DRIVER STOPPED TO GET GAS AND TRIED THE SWITCH ONCE AGAIN . THE WINDOW WOULD STILL NOT CLOSE ALL THE WAY . WHEN WINDOW WAS TOUCHED AT THE TOP , IT FELT LOOSE AND EASILY SLID DOWN INTO THE DOOR AND NO LONGER WORKED TO CLOSE AT ALL. DIAGNOSIS WAS MADE AT A PROFESSIONAL DEALER QUOTING $300 CLAIMING THAT THE REGULATORY SWITCH WAS BROKEN .UPON CALLING CHRYSLER WITH COMPLAINT , MY RESPONSE WAS THAT THIS PROBLEM IS AT MY EXPENSE BECAUSE A- THE VEHICLE IS OLDER AND THE PREVIOUS OWNER COULD HAVE CAUSED THIS PROBLEM . I STRONGLY DISAGREE THAT THE AGE AND NUMBER OF OWNERS OF A VEHICLE WARRANTS DENIAL OF RECALL AND REPLACE OR THE REGULATORY SWITCH .THIS IS A CONTINUAL PROBLEM AND HUNDREDS OF OTHER PERSONS HAVE COMPLAINED THE SAME PROBLEM. CHRYSLER USED CHEAP PARTS MEANT TO BREAK WITH NO REGARD FOR ITS CUSTOMERS WHATSOEVER. IN MY CASE CHILDREN WERE IN THE VEHICLE BACK SEAT AND THIS PROBLEM DOES IMPOSE A SAFETY RISK TO CHILDREN AS WELL AS FINANCIAL BURDEN ON THE CUSTOMER. CHRYSLER IS AWARE OF THIS PROBLEM BECAUSE THEY HAVE REMADE REGULATORY SWITCH AND MOTOR BETTER BUILT ONY WANT CUSTOMERS TO BUY IT . REGULATORY SWITCH SHOULD BE RECALLED AND RE INSTALLED JUST LIKE THE HITCH WAS , TS IS NO DIFFERENT A CHILD IS PUT AT RISK !