NHTSA Complaint #10783543 — 2011 JEEP WRANGLER

I CURRENTLY OWN A 2011 JEEP WRANGLER THAT IS EXPERIENCING SOME ELECTRICAL ISSUES. CURRENTLY THE AIRBAG LIGHT IS ON AND THERE IS A CHIME INDICATING SUCH. THIS CHIME OCCURS APPROXIMATELY EVERY 1 TO 2 MINUTES. AT ABOUT THE SAME TIME THE AIRBAG LIGHT PROBLEM OCCURRED, THE OTHER CONTROLS ON THE STEERING WHEEL SUCH AS THE HORN, CRUISE CONTROL AND RADIO CONTROLS STOPPED FUNCTIONING. I CONTACTED JEEP (CHRYSLER) ABOUT THE ISSUE AND WAS TOLD THEY WOULD CONTACT ME WITHIN 24-48 HOURS CONCERNING THIS ISSUE. APPROXIMATELY 10 DAYS WENT BY AND I HAD NOT HEARD BACK FROM JEEP. I CONTACTED JEEP AND WAS TOLD THAT THEY WILL NOT FIX THIS ISSUE. I EXPLAINED TO THEM THE SAFETY CONCERNS WITH NOT HAVING A WORKING HORN AND A QUESTIONABLE AIRBAG. THIS DID NOT SEEM TO BE AN ISSUE THAT THEY WERE TO CONCERNED ABOUT. I'VE BEEN IN LAW ENFORCEMENT FOR SEVERAL YEARS NOW, AND I CANNOT STRESS ENOUGH ABOUT THE IMPORTANCE OF HAVING A FUNCTIONING AIRBAG. THIS IS COMING FROM SOME OF THE ACCIDENTS THAT I HAVE EITHER WITNESSED OR WORKED AS AN INVESTIGATING OFFICER. I HAVE FOUND THROUGH RESEARCH THAT SEVERAL EARLIER MODEL (2007-2008) JEEP WRANGLERS HAVE BEEN RECALLED FOR SIMILAR ISSUES. THIS IS A RECURRING PROBLEM AND I AM SURE YOU HAVE RECEIVED COMPLAINTS ON THIS ISSUE IN THE PAST. THIS IS MY SECOND JEEP AND THE COMPANY REPLACED THE PART THAT WAS CAUSING THE ISSUE BEFORE. IT WAS A 2007. THIS PART IS REFERRED TO AS A CLOCK SPRING AND COST OVER $500.00 TO REPLACE. I WOULD LIKE FOR THIS ISSUE TO BE ADDRESSED BEFORE SOMEONE IS GRAVELY AFFECTED.