NHTSA Complaint #10783538 — 2007 PONTIAC G5

ON OCTOBER 2, 2015 WHEN I PICKED UP MY VEHICLE, I ASKED SHAWN THOMAS IF THEY HAD REPROGRAMED MY DOOR TO WORK WITH THE NEW IGNITION CYLINDER THAT WAS REPLACED LAST TIME IT WAS IN FOR THAT RECALL. WHEN I PICKED UP MY CAR FROM THAT RECALL SERVICE, THEY GAVE ME MY ORIGINAL PONTIAC KEY AND 2 NEW KEYS TO THE IGNITION. WHEN I DRIPPED IT OFF FOR THE MOST RECENT RECALL (FUEL PUMP LEAK, FUEL TANK LEAK), I WAS TOLD THEY SHOULD HAVE REPROGRAMED MY DOORS TO GO WITH THE NEW IGNITION AND THEY WOULD DO THAT WHILE IT WAS IN THIS TIME. IT WAS ON MY RECEIPT THAT THEY DID REPROGRAM BUT THEY DID NOT. THEY MADE ME ANOTHER KEY FOR THE IGNITION (NOT SURE WHY I WOULD NEED ANOTHER IGNITION KEY. SO NOW I HAVE 3 IGNITION KEYS AND 2 DOOR KEYS (5 TOTAL KEYS) AND 2 KEY FOBS WITH REMOTE START THAT WAS A FEATURE THAT I HAD PURCHASED ORIGINALLY WHEN PURCHASING MY CAR THAT NO LONGER WORK SINCE THE IGNITION CYLINDER HAD TO BE REPLACED. WHEN I ASKED SHAWN IF IT WAS REPROGRAMED HE TOLD ME YES THAT IS WHAT THE RECEIPT SAID. WHEN I GOT TO MY CAR, IT CLEARLY HAD NOT BEEN REPROGRAMED AND WHEN I WENT IN TO ASK SHAWN ABOUT IT, HE WENT AND CALLED THE 'MANAGER' WHO SAID THAT THEY TALKED TO ME AND TOLD ME THAT THERE WOULD BE A CHARGE IF THEY REPROGRAMED IT. I NEVER HAD THIS CONVERSATION AND THE RECALL CLEARLY STATES THAT THEY WILL REPROGRAM MY DOORS TO GO WITH MY IGNITION AND THE FOBS SHOULD BE PROGRAMED FOR REMOTE START AS WELL AS THAT IS A FEATURE I HAD. SHAWN TOLD ME IT WOULD BE 2 HOURS LABOR BECAUSE THEY HAVE TO TAKE DOOR PANEL APART AND IT WAS $165/HR. THAT WOULD BE $357.23 WITH TAX FOR SOMETHING THERE SHOULD NOT BE A CHARGE FOR UNDER RECALL. PLEASE SEE RECALL INFORMATION ATTACHED.