NHTSA Complaint #10783491 — 2013 TOYOTA AVALON HYBRID

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	10783491
Vehicle	2013 TOYOTA AVALON HYBRID
Component	UNKNOWN OR OTHER
Date of Incident	August 12, 2015
Date Filed	October 19, 2015
Mileage	25,526 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

CAR LACKS AUTO SHUTOFF FEATURE IN THE ELECTRIC MODE WHEN PARKED. KEYLESS SYSTEM CONTINUES TO RUN EVEN THOUGH KEY IS MORE THAN 25' AWAY FROM THE CAR. IF HYBRID GOES 'QUIET' IN ELECTRIC MODE WHEN PARKED, ONE CAN WALK BLOCKS AWAY WITHOUT THE AUTO SHUTTING DOWN. WE RETURNED AFTER A TWO HOUR LUNCH TO FIND THE CAR WAS STILL 'RUNNING' EVEN THOUGH KEY WAS IN MY PURSE THE ENTIRE TIME. WE'VE SINCE TESTED THE SYSTEM SEVERAL TIMES WITH THE SAME RESULT. TOYOTA DEALER LOCATED ON LAKE CITY WAY IN SEATTLE, WASHINGTON DENIES THIS TO BE A PROBLEM. WE CONSIDER IT BOTH A SAFETY AND SECURITY PROBLEM SINCE A CHILD COULD ACCESS AND DRIVE AUTO WITHOUT HAVING A KEY.

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