NHTSA Complaint #10782612 — 2011 BUICK ENCLAVE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10782612
Vehicle	2011 BUICK ENCLAVE
Component	STEERING
Date of Incident	October 9, 2015
Date Filed	October 16, 2015
Mileage	52,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	HI

Consumer Description

VEHICLE MADE NOISE WHEN TURNING THE WHEEL. THE DEALER SAID THE STEERING GEAR WAS LEAKING AND AS A RESULT THE LOW FLUID RESULTED IN POWER STEERING PUMP FAILURE. I HAVE READ MULTIPLE REPORTS ONLINE FROM CUSTOMERS STATING THAT THEY HAD THE EXACT SAME ISSUES. THIS IS CLEARLY A MANUFACTURING DEFECT THAT GM SHOULD BE HELD ACCOUNTABLE TO CORRECT. THE VEHICLE HAS JUST OVER 52K MILES AND I HAVE OWNED IT SINCE IT WAS BRAND NEW. REPAIR QUOTE FROM A LOCAL DEALERSHIP WAS $1100 FOR THE STEERING GEAR, $360 FOR THE PUMP, AND $1000 FOR LABOR. THESE REPAIRS ARE NOT COVERED UNDER WARRANTY DESPITE THE SPECIAL EXTENDED WARRANTY GM ISSUED FOR POWER STEERING PUMP FAILURE.

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#11223044 — June 27, 2019 — ALL RECALLS AND UP-TO-DATE RECALLS ON MY VEHICLE POWER STEERING IS HARD TO TURN HATCHBACK COMING UP WHEN SHE'LL WIPE...

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