NHTSA Complaint #10782252 — 2013 CADILLAC SRX POWER TRAIN

Complaint Details

ODI Number	10782252
Vehicle	2013 CADILLAC SRX
Component	POWER TRAIN
Date of Incident	September 23, 2015
Date Filed	October 14, 2015
Mileage	40,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE TRANSMISSION LOCKED UP WHEN GOING UP A HILL IN THE ADIRONDACK MOUNTAINS. THE CAR WOULD NOT ACCELERATE NOR WOULD IT SHIFT AND WE HAD TO IMMEDIATELY PULL OFF THE ROAD. IT LURCHED AS IF TRYING TO SHIFT WAS UNABLE TO DO SO. IF WE HAD BEEN IN THE PASSING LANE ON AN INTERSTATE WHEN IT HAPPENED IT COULD HAVE BEEN VERY SERIOUS SINCE WE LOST CONTROL OF OUR SPEED. THE CAR WOULD NOT GO INTO REVERSE OR IN NEUTRAL AFTER IT STOPPED. WE WERE TOWED TO A DEALER THE THE ENTIRE TRANSMISSION HAD TO BE REPLACED. THE DEALER CONTACTED GM AND, AFTER DESCRIBING THE PROBLEM, WAS TOLD IMMEDIATELY WHAT HAD HAPPENED TO THE TRANSMISSION. CLEARLY, THIS WAS NOT AN UNUSUAL PROBLEM.

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