NHTSA Complaint #10782026 — 2010 RAM 2500

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 10782026
Vehicle 2010 RAM 2500
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage 70,935 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

THE VEHICLE SHUT OFF WHILE DRIVING ON 2 SEPARATE OCCASIONS CAUSING COMPLETE LOSS OF ALL FUNCTIONS. THIS OCCURRED IMMEDIATELY AFTER THE VEHICLE WAS SERVICED A HALEY AUTO GROUP (CERTIFIED DODGE DEALER) FOR A RECALL ITEM (P65/NHTSA 14V-635) AND BULLETIN ITEM (25-002-14). THE VEHICLE'S COMPUTER SYSTEM DID NOT SHOW A CODE AS TO CAUSE ON EITHER OCCASION AND THE ISSUE HAS NOT BEEN RESOLVED. THE INFORMATION WAS REPORTED TO DODGE FOR TECHNICAL ASSISTANCE AND A CASE MANAGER ASSIGNED (CASE # 27675333), TO WHICH A RESOLUTION WAS NEVER REACHED. UNFORTUNATELY, AFTER PAYING HEFTY EXPENSES FOR EXPERIMENTAL PARTS THE ISSUE WAS NOT RESOLVED AND THE TRUCK WAS SOLD TO THE DEALERSHIP. I ACCEPTED AN OFFER AT A STEEP FINANCIAL LOSS TO MYSELF BECAUSE TO THE DANGEROUS SHUT DOWNS I HAD EXPERIENCED FIRST HAND WHILE DRIVING. THIS VEHICLE IS NOW OFFERED FOR SALE BY THE DEALERSHIP AND I AM CONCERNED FOR THE UNAWARE POTENTIAL BUYER! ALSO, I AM CONCERNED FOR THE SAFETY OF OTHER MOTORISTS IF THIS VEHICLE IS BACK OUT ON THE HIGHWAY. I FEEL STRONGLY THAT THIS ISSUE NEEDS TO BE DISCLOSED WHEN SELLING THIS VEHICLE AND REPORTED AS A SAFETY CONCERN.

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