NHTSA Complaint #10780255 — 1998 CHEVROLET MALIBU

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10780255
Vehicle	1998 CHEVROLET MALIBU
Component	STEERING
Date of Incident	October 5, 2015
Date Filed	October 6, 2015
Mileage	32,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

I PURCHASED NEW TIRES TODAY AND THE TECHNICIANS NOTICED THERE WAS EXCESSIVE PLAY IN THE STEERING LINK VIA THE RACK AND PINION. UPON FURTHER INVESTIGATION IT WAS DISCOVERED THAT THE WELDS (WHICH ARE BOTH FACTORY AND MOST LIKELY ROBOTIC) HOLDING THE NUT THROUGH THE RACK AND PINION HAVE FAILED. THESE WELDS ARE NOT A CONSUMABLE OR AN OTHERWISE REPLACEABLE PART OF THE CAR AND UNACCEPTABLE FOR THEM TO FAIL. CURRENTLY IF THE NUT THAT WAS ORIGINALLY WELDED IN PLACE COMES OFF I WILL COMPLETELY LOSE STEERING ON THE DRIVERS SIDE. AT EVEN SLOW SPEEDS THIS COULD BE FATAL TO THE DRIVER AND OCCUPANTS. THE CAR HAS BEEN OWNED BY ONE FAMILY FOR THE LIFE OF THE VEHICLE AND IMMACULATELY MAINTAINED. FOR CHEVROLET TO DESIGN AND MANUFACTURE SUCH A CRITICAL PIECE IN THIS FASHION IS APPALLING. I AM TRYING TO GET IN TOUCH WITH CHEVROLET RECALLS DEPARTMENT AND SAFETY BUT NO ONE WILL RETURN MY CALLS. THE ONE PERSON THAT ANSWERED AT A DEALERSHIP SAID THEY WOULD ABSOLUTELY FIX IT IF AS A FAILED WELD SIGNALS A FABRICATION DEFECT. I GAVE THEM MY NUMBER SO THEY COULD CALL TO SCHEDULE AN APPOINTMENT BUT NO ONE HAS CALLED!

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