NHTSA Complaint #10779585 — 2008 CHEVROLET MALIBU

DROPPED THE CAR OFF AT 12:00 NOON ON 07/23/15 FOR SAFETY RECALLS (13036) AND (14152) MICKEY SAID THE CAR WAS READY MY SON AND I PICKED IT UP, HE DROVE HOME, LOADED UP, AND MADE IT TO WACO, TX. MY SON CALLED ME AND SAID HE COULD NOT PUT IT IN PARK OR GET THE KEY OUT. I BORROWED MY NEIGHBORS TRAILER DROVE TO WACO IT WAS DARK SO I JUST LOADED UP THE CAR STRAPPED IT DOWN AND DROVE HOME MICKEY HAD CALLED AND SAID THAT THE TECHNICIAN THOUGHT HE: AT FIRST HE STARTED TO SAY MISPLACED BUT THEN CHANGED IT TO, LEFT A CLIP OUT AND TO BRING THE CAR BACK BUT NOT TO WORRY IT WOULD BE SAFE TO DRIVE WHEN I OPENED THE HOOD IN THE MORNING TO MY SURPRISE I FOUND THE CLIP TOOL THAT THE TECHNICIAN LEFT ON TOP OF THE TRANS-AXLE WEDGED TIGHTLY BETWEEN THE SHIFT CAM AND TRANSAXLE ASSEMBLY I CAN TOLERATE INEPTNESS BUT I CAN'T TOLERATE BEING LIED TO IF THE CLIP WAS A PROBLEM THAT IS THE PART THAT AFFECTS THE RECALL IN THE FIRST PLACE, UNSAFE! IF MICKEY WAS COVERING UP FOR THE TECHNICIAN'S MISTAKE OF LEAVING THE TOOL HE USED UNDER THE HOOD, AT MY SON'S EXPENSE THAT WON'T BE TOLERATED I WILL TAKE THE CAR TO CAPITAL CHEVROLET TUESDAY MORNING TO CHECK FOR ANY DAMAGE. ALSO THE UNDER PANEL WAS NOT SECURED CORRECTLY AND A NUT LEFT OUT. I WON'T BE ANSWERING THE PHONE PLEASE MAKE ALL CORRESPONDENCE BY E-MAIL. ON 07/28/15 AT 9:00 I TOOK THE CAR OVER TO CAPITOL CHEVROLET 6200 IH 35 AUSTIN, TX 78745 TO INSPECT AND CHECK FOR DAMAGE AFTER THE TOOL LEFT IN THE ENGINE COMPARTMENT WAS REMOVED FROM THE TRANSAXLE ASSEMBLY THE TECHNICIAN TERRY HAMILTON SAID THERE WAS NO APPARENT DAMAGE BUT THAT THE CABLE SHOULD OF BEEN CONNECTED BY A CLIP NOT A WORM GEAR CLAMP DUE TO THE CHANCE OF OVER TIGHTEN THAT COULD DAMAGE THE CABLE ASSEMBLY IF THE CLIP WAS TRULY FORGOTTEN DID THE GEAR CLAMP INSTALL ITSELF? I SENT AN E-MAIL TO CHANCE COVERT (GENERAL MANAGER) INFORMING HIM OF MY EXPERIENCE