NHTSA Complaint #10778906 — 2006 GMC ENVOY

I HAVE 2006 GMC ENVOY, WHOLE DOOR PANEL WENT OUT BEFORE RECALL, SO WE PAID $2000 AND HAD FIXED, WHEN RECALL CAME OUT, THEY REIMBURSED US. BUT BECAUSE RECALL WASN'T OUT YET I AM THINKING THEY PUT OLD PART IN, THIS WAS AROUND 2008. YOU CANNOT DRIVE A CAR SAFELY WITH NOTHING WORKING ON DRIVER DOOR, I HAVE KIDS IN BACK I NEED WINDOW LOCK, CAN'T OPEN MY DOOR OR WINDOW IF EMERGENCY HAPPENED. VERY FRUSTRATING. I GOT A LETTER IN AUGUST 2015 STATING THAT RECALL #12180 DRIVER DOOR SWITCH SHORT CIRCUIT RECALL HAD NOT BEEN DONE ON MY CAR YET. AND APPROXIMATELY A WEEK LATER IT WENT OUT, I HAD BEEN GETTING THESE CARDS BUT BECAUSE I HAD IT DONE IN 2008 I ASSUMED IT WAS FINE, BUT NOW DOING EXACT SAME THING, SO THE GMC RECALL CARD SAYS TAKE TO GARBER GMC IN GREEN COVE SPRINGS, FL AND WILL FIX FOR FREE, FIRST TIME I TOOK IT UP THERE THEY SAID PART NOT LISTED ON COMPUTER SO CAN'T DO IT CAUSE GMC WON'T PAY THEM BACK, THEN GOT SERVICE MGR INVOLVED AND HE SAID BRING IT UP AND HE WILL CHARGE ME $90 TO DIAGNOSE IT, I SAID I DON'T HAVE THAT KIND OF MONEY. HE WAIVED IT TO SEE IF IT WAS THE RECALL PART, WHEN I CALLED TO CHECK ON IT THE SERVICE MAN THAT HANDLED IT SAID IT WAS THAT PART BUT THE RECALL HAD CLOSED, MY CAR HAD TOO MANY MILES ON IT, ETC.. WHAT DOES THAT MATTER? I KNOW IT IS THE SAME PART, IT IS DOING THE SAME THING. THEN I GET FROM SERVICE MANAGER WE WILL DO FOR $500.00, WHEN FIRST TIME COST US $2000, MY HUSBAND SAID NO, WE HAVE CARD HERE SAYING THIS IS RECALL AND YOU WILL FIX FOR NO CHARGE, NOW THEY ARE SAYING IT ISN'T THAT PART, I HAVE HAD SEVERAL STORIES, BUT IF IT WAS RECALLED THEY NEED TO FIX IT. WHETHER OR NOT IT WAS DONE BEFORE THE RECALL CAME OUT. THEY PROBABLY PUT OLD PART IN THEN, BECAUSE RECALL HAD NOT BEEN PUT OUT YET. PLEASE HELP ME GET MY CAR FIXED, VERY FRUSTRATING, DANGEROUS AS WELL. THANK YOU. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR