NHTSA Complaint #10778747 — 2014 FORD FOCUS ENGINE

Complaint Details

ODI Number	10778747
Vehicle	2014 FORD FOCUS
Component	ENGINE
Date of Incident	September 8, 2015
Date Filed	September 30, 2015
Mileage	4,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

VEHICLE WAS LOSING POWER, ROUGH IDLING AND STALLING WHILE DRIVING. TOOK TO DEALERSHIP AND WAS FOUND TO HAVE 2 CYLINDERS WITH LOW COMPRESSION AND METAL IN ENGINE. FORD CASE#7853581 ENGINE WAS REPLACED. VEHICLE AT DEALERSHIP FOR 9 DAYS. FORD REGIONAL CUSTOMER SERVICE MANAGER DOES NOT RESPOND TO MY EMAILED QUESTIONS. AFTER REPAIR CAR DOES NOT START UP IMMEDIATELY, GRADUAL PROBLEM UNTIL 9 DAYS AFTER ENGINE HAS BEEN REPLACED, THE CAR DOES NOT START AT ALL. TOWED TO DEALERSHIP AND HAS NOW BEEN THERE FOR 2 DAYS. I FEAR THAT AN ACCIDENT MAY OCCUR WHILE DRIVING THIS VEHICLE AND BELIEVE THAT IT IS NOT SAFE.

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