NHTSA Complaint #10778729 — 2002 TOYOTA RAV4

I AM REQUESTING THAT DOT NHTSA RECALL THE ECM IN ALL 2002 TOYOTA RAV4S. WHEN I CONTACTED TOYOTA AFTER A BADLY DESIGNED AND MANUFACTURED ECM IN OUR RAV4 FAILED AND ALSO DESTROYED OUR TRANSMISSION, I WAS TOLD THAT THEY KNEW THE PART WAS BAD, BUT THEY HAD BEEN ALLOWED TO AVOID A RECALL BY OFFERING A SHORT TERM CONSUMER SUPPORT PROGRAM (CSP 01-03MY RAV4 TRANSAXLE ECM)--AND THAT PROGRAM IS OVER. THEY OFFERED NO HELP, ONLY AN EMPTY APOLOGY. TOYOTA MADE A BAD PART THAT COST MY FAMILY OVER $3500 FOR PARTS AND REPAIRS'AND DEBORAH A. HOUSTON OF THE TOYOTA MOTOR SALES EXECUTIVE OFFICE VERY CLEARLY ADMITTED THAT TO ME; YET BECAUSE THERE WAS NO RECALL, TOYOTA DOESN'T HAVE TO COMPENSATE US FOR THE WORK. THEY MADE A BAD PART, YET THEY WERE REWARDED FOR IT WHEN WE HAD TO BUY A NEW ECM BEFORE WE COULD HAVE THE TRANSMISSION REBUILT. WE NEVER RECEIVED A LETTER ABOUT THE CONSUMER SUPPORT PROGRAM, AND TOYOTA ALSO ADMITTED THAT MANY PEOPLE DIDN'T DUE TO ADDRESS ISSUES, ETC. HUNDREDS OF 2002 RAV4 OWNERS HAVE REPORTED THIS ISSUE, AND AS DIFFICULT AS IT IS TO FIGURE OUT HOW TO FILE A COMPLAINT FOR MOST OF US, PROBABILITY SAYS THAT MANY MORE OF THE CARS HAVE BEEN FIXED OR JUNKED WITHOUT THE ISSUES REPORTED. A QUICK INTERNET SEARCH YIELDS NUMEROUS COMPLAINTS. IT SHOULD BE CUT AND DRY: MAKE A BAD PART--PAY FOR THE REPAIRS. THERE IS A DIFFERENCE BETWEEN A WORN OUT PART AND SHODDY DESIGN AND MANUFACTURING. THE TRANSMISSION SHOP OWNER WHO REPAIRED OUR CAR SAID THAT HE'D BEEN BROUGHT SEVERAL RAV4S FROM 2002 WITH THE SAME ISSUE. THAT'S SEVERAL IN ONE, SMALL TOWN. IT IS NOT TOO LATE TO RECALL THE 2002 TOYOTA RAV4 ECM. THE PEOPLE STILL NEEDING THESE CARS FOR TRANSPORTATION ARE THE PEOPLE WHO CAN'T AFFORD $3500 PLUS REPAIRS.