NHTSA Complaint #10777919 — 2011 JEEP GRAND CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 10777919
Vehicle 2011 JEEP GRAND CHEROKEE
Component ENGINE
Date of Incident
Date Filed
Mileage 88,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I WAS OUT DRIVING FROM THE GROCERY STORE AND I WAS PRESSING ON THE BREAKS TO TURN A CURVE THE VEHICLE SPEEDED UP. I WAS ORIGINALLY GOING 25 MPH AND STARTED TO SLOW UP BECAUSE I WAS APPROACHING A CURVE BUT INSTEAD OF IT SLOWING DOWN IT SPED UP TO 35MPH WHILE GOING AROUND A CURVE. THANK GOD NO ONE ELSE WAS ON THE ROAD AT THAT TIME. TWO WEEKS LATER MY HUSBAND STATED THAT WHEN HE WAS DRIVING THE VEHICLE THE SAME EXACT THEN HAPPENED TO HIM. AT THAT TIME WE TOOK THE VEHICLE BACK TO GILMAN CHRYSLER AND JEEP IN HOUSTON TX WHERE WE PURCHASED THE VEHICLE FROM (8/10/14). THEY CLAIM THEY TESTED THE VEHICLE AND FOUND NOTHING WRONG WITH IT. MY HUSBAND AND I KEPT EXPLAINING TO THE SERVICE GUY THAT SOMETHING IS WRONG WITH THE VEHICLE AND WE DON'T WANT TO GET INTO AN ACCIDENT FOR AN ISSUE THAT CAN BE RESOLVED. THE SERVICE GUY STATED THAT THEY DID ALL THEY COULD BUT THEY WILL KEEP OUR INFORMATION ON FILE. I AM VERY UPSET WITH THIS SITUATION. MY HUSBAND AND I HAVE THREE CHILDREN IN WHICH ARE IN THIS VEHICLE ALL THE TIME. THERE HAVE BEEN SEVERAL RECALLS ON THIS VEHICLE AND NONE OF WHICH HAVE BEEN REPAIRED BECAUSE GILMAN CHRYSLER WOULD STATE THEY DON'T HAVE THE PART OR THEY DON'T SEE A RECALL AT THIS TIME. I WANT SOMETHING TO BE DONE ABOUT THIS NOW BEFORE SOMETHING TERRIBLE HAPPENS. I WILL NOT LET THIS SITUATION GO. I WILL CONTINUE TO FIGHT FOR A RESOLUTION UNTIL SOMEONE RESOLVES IT. PLEASE CONTACT ME IMMEDIATELY ABOUT THIS SITUATION AS THIS IS THE ONLY VEHICLE THAT WE HAVE.

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