NHTSA Complaint #10777865 — 2005 MERCEDES BENZ E500

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 10777865
Vehicle 2005 MERCEDES BENZ E500
Component AIR BAGS
Date of Incident
Date Filed
Mileage 100,102 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I AM REFERENCING A MERCEDES BENZ SERVICE BULLETIN P-B-91.60/99E. THE CONTROL CLUSTER SHOWS SRS LIGHT BEING ILLUMINATED. I TOOK MY CAR INTO A MERCEDES DEALER AND PAID TO HAVE CARE ANALYZED. THE MECHANIC INDICATED MY CAR HAS THE FOLLOWING FAULT CODES: DTC 9103 (THE RESISTANCE VALUE IN THE IGNITION CIRCUIT CONTAINING COMPONENT R12/13 IS TOO HIGH) AND DTC 9123 (THE RESISTANCE VALUE IN THE IGNITION CIRCUIT CONTAINING COMPONENT R12/14 IS TOO HIGH). BOTH PERTAINING TO A FAULTY SCM HARNESS LOCATED ON THE STEERING COLUMN. I WAS TOLD THIS IS DANGEROUS AND THAT IN THE EVENT OF A CRASH, MY AIRBAGS WILL NOT DEPLOY. I AM CONCERNED THAT IF MBUSA KNOWS THAT THIS IS AN ISSUE AND HAS EVEN GONE SO FAR AS TO MAKE A SERVICE KIT TO REPAIR HARNESS, WHY ARE THEY NOT RESPONSIBLE TO REPAIR THIS, ESPECIALLY GIVEN THE EXTREME DANGER THIS IS POSING? I HAVE LOOKED INTO THE COST OF THE PARTS, RETAIL AND FOR AROUND $100 TO PURCHASE. THE DEALER WANTS OVER $700 FOR LABOR ALONE, PLUS ANOTHER $250 FOR PARTS. THIS IS SUPPOSED TO BE THE SAFEST CAR COMPANY IN THE WORLD AND I WOULD THINK THAT THIS WOULD BE SOMETHING THEY WOULD WANT TO ADDRESS QUICKLY. FOR THE AMOUNT OF MONEY I PAID FOR THIS VEHICLE, I BELIEVE I SHOULD BE ABLE TO TRUST THAT IT WILL PROTECT ME IN THE EVENT OF A CRASH. I AM VERY AFRAID TO EVEN DRIVE THIS VEHICLE.

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