NHTSA Complaint #10777850 — 2012 KIA SORENTO

FRIDAY 9/18/15 10:40 AM, BACKING OUT OF PARKING SPOT SLOWLY INTO A ROAD. ENGINE SUDDENLY FAILED, ENGINE LIGHT CAME ON, AND THE BRAKES COMPLETELY FAILED. WAS ABLE TO RESTART THE CAR AND PARK IT AGAIN, BUT BRAKES STILL FAILED AND HAD TO USE THE EMERGENCY BRAKE AND THE CURB AND TREE AT CURB TO STOP VEHICLE. TOWED TO ED VOYLES KIA ON PEACHTREE INDUSTRIAL BLVD IN ATLANTA WHO FOUND NO RECORD OF THE INCIDENT IN COMPUTER AND THAT ALL DIAGNOSTICS WERE NORMAL AND THEY COULDN'T REPRODUCE THE PROBLEM, SO THERE WAS NOTHING THEY COULD DO. I SENT THEM THIS LINK WITH OTHERS EXPERIENCING SIMILAR ISSUES AND TOLD REP ABOUT OTHERS' EXPERIENCES:HTTP://WWW.CARCOMPLAINTS.COM/KIA/SORENTO/2012/ENGINE/ENGINE.SHTML. THEN HAD IT TOWED TO COBB COUNTY KIA IN KENNESSAW, GA. THEY MAINTAINED NEGLECT ON OUR PART B/C OIL LEVEL WAS AT 0 (PREVIOUS DEALERSHIP SAW NO PROBLEM HERE), ENGINE HAD MAJOR SLUDGE AND PARTICLES OF METAL IN IT, NEEDED FULL ENGINE REPLACEMENT FOR $6500 DIDN'T MAKE SENSE WITH OUR REGULAR OIL CHANGES AND DIDN'T EXPLAIN THE BRAKE FAILURE, THOUGH REP SAID IT DID. HAD IT TOWED TO AAA CAR CARE PLUS IN MARIETTA. COULD NOT REPRODUCE THE ISSUE AND SAID THE CAR, INCLUDING THE ENGINE, WAS IN GREAT SHAPE, WAS FULL OF ALL FLUIDS. MECHANIC ALSO SAID THAT THERE WERE 0 RECORDS ON COMPUTER AND THAT ONE OF DEALERSHIPS LIKELY WIPED IT COMPLETELY CLEAN. HAVE RENTED A CAR IN MEANTIME BECAUSE MY, MY HUSBAND'S, MY TWO KIDS' AND OTHER DRIVERS AND PEDESTRIANS SAFETY WOULD BE COMPROMISED. OTHER COMMENTS ONLINE MENTION PROBLEM MORE THAN ONCE, SOME ON THE HIGHWAY. ALSO REMEMBERED THAT MY HUSBAND HAD HAD TROUBLE STARTING THE CAR A COUPLE OF MONTHS BACK, WITH NO LIGHTS COMING ON AT ALL. HE GOT THE BATTERY CHECKED OUT, AND HE WAS TOLD IT WAS FINE. WE RELAYED THIS TO THE MECHANICS TOO, BUT THEY SEEMED NOT TO ACKNOWLEDGE THE INFO. WE CANNNOT AND WILL NOT DRIVE THE CAR UNTIL IT'S RESOLVED.