NHTSA Complaint #10777697 — 2008 VOLKSWAGEN PASSAT

THIS "CERTIFIED PRE-OWNED" VEHICLE HAS CONSISTENTLY PERFORMED DANGEROUSLY AND UNRELIABLY SINCE IT WAS PURCHASED. THE CAR WOULD NOT START ON SO MANY OCCASIONS THAT WE LOST COUNT. WHEN THE CAR WOULD START, IT WOULD CUT OFF WITHOUT WARNING IN THE MIDDLE OF DRIVING IT DOWN THE ROAD, COMING OFF OF EXIT RAMPS, AND ON BUSY HIGHWAYS, NOT EVEN GIVING THE DRIVER AN OPPORTUNITY TO PULL OVER. THE ENGINE WOULD REV AT UNEXPECTED TIMES, CAUSING THE CAR TO WANT TO MOVE FORWARD EVEN WHEN THE BRAKE WAS BEING DEPRESSED. THE CAR WOULD WANT TO MOVE FORWARD AT STOP LIGHTS, IN TRAFFIC, AND IN PARKING GARAGES. THE ENGINE WOULD ALSO RUN LOUDLY AND AT A VERY HIGH RPM ANY TIME THE AIR CONDITIONER WAS ON. THESE CONCERNS WERE REPORTED TO THE DEALER ON NUMEROUS OCCASIONS. WE HAVE EMAILS FROM THE SERVICE MANAGER SAYING THAT THERE IS NOTHING WRONG WITH THE CAR. IT WOULD CUT OFF AND REQUIRE TOWING THE SAME DAY IT WAS BOTH DROPPED OFF AND PICKED UP FROM THE DEALERSHIP FOR THIS VERY REASON. THE VEHICLE IS NOW PARKED AT THE SERVICE DEPARTMENT OF THE DEALERSHIP BECAUSE IT IS COMPLETELY UNDRIVEABLE. WE HAVE REACHED OUT TO VOLKSWAGEN GROUP OF AMERICA. THEIR SOLUTION IS TO ALLOW THE CAR TO GET REPOSSESSED, AND THEY WILL GLADLY SELL US ANOTHER VEHICLE. THIS IS OUT OF THE QUESTION. PAYMENTS CONTINUE TO BE MADE ON THE CAR.