NHTSA Complaint #10775338 — 2012 CHRYSLER 200

WE GOT RECALL P25/NHTSA 14V-234 I CALLED THE DEALERSHIP IN GARDEN CITY LONG ISLAND ,NY TEL 516 292 9764 TO MAKE AN APPOINTMENT, I HAVE BEEN THERE SEVERAL TIMES FOR OIL CHANGE. I REQUESTED ABOUT THIS RECALL AND THERE RESPONSE- 1- OH WE DO NOT HAVE PART IN STOCK, WE WILL CALL YOU WHEN WE GET THE PART, 2- ON THE PHONE THEY KEEP TRANSFERRING THE LINE, FINALLY I END UP WITH LEAVING MESSAGE, BUT NO CALL FROM THEM. 3-THEY KEEP YOU ON HOLD SO LONG THAT YOU HAVE TO HANG UP THE PHONE. I DO NOT KNOW WHAT TO DO. I FEEL THIS DEALERSHIP IS ARROGANT, IRRESPONSIBLE, UNPROFESSIONAL AND DANGER TO THE CAR OWNERS. I HOPE YOU TAKE ACTION IMMEDIATELY. I MIGHT BE ONE CASE BUT THERE ARE MILLIONS OF MINI VAN LIKE MINE. THANKS FOR YOUR COOPERATION. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR