NHTSA Complaint #10775334 — 2010 VOLKSWAGEN JETTA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10775334
Vehicle	2010 VOLKSWAGEN JETTA
Component	ENGINE
Date of Incident	September 15, 2015
Date Filed	September 23, 2015
Mileage	89,433 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

I WAS DRIVING AT FREEWAY SPEEDS AND MY CHECK ENGINE LIGHT CAME ON. I TOOK IT INTO THE DEALER ONLY TO FIND OUT THAT IT WAS THE DPF (DIESEL PARTICULATE FILTER) FAILED. THE FILTER WAS PLUGGED WITH CARBON. THE DEALER ADMITTED TO ME THAT THIS WAS A KNOWN DEFECT AND BAD ENGINEERING THAT AFFECTED MODELS 2006 - 2010. THEY TOLD ME IT FAILS EVERY 100-110K MILES AND HAS TO BE FIXED! I TOLD THEM I WOULD TAKE IT ELSEWHERE TO GET FIXED AS I WASN'T PAYING THAT KIND OF MONEY. THEY INFORMED ME NO LOCAL SHOP WOULD TOUCH IT. THAT IS NOT TRUE OTHER THAN THE LOCAL SHOP HAD TO BRING IT TO THEM FOR THE "SOFTWARE RESET". I HAVE SINCE LEARNED IT MAY AFFECT LATER MODELS BUT CANNOT CONFIRM. THE DEALER WANTED $2300 TO FIX PLUS TAX.

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