NHTSA Complaint #10773974 — 2012 FORD FUSION

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number 10773974
Vehicle 2012 FORD FUSION
Component EXTERIOR LIGHTING
Date of Incident
Date Filed
Mileage 46,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

I MOVED THE TURN INDICATOR LEVER UP TURN RIGHT AND THE QUICK BLINKER SOUND BEGAN. FROM PAST EXPERIENCE, I KNEW THAT A LIGHT BULB MAY BE BURNED OUT. THE BULB COULD NOT BE CHECKED ALONE BECAUSE IT WOULDNT COME OUT OF THE SOCKET; THE BLACKENED BLOWN BULB WAS FUSED TO THE SOCKET. I REPLACED THE ENTIRE SOCKET/BULB SET ($30.13 SOCKET AND $6 FOR A SET OF 2 BULBS). THE NEXT DAY, I MOVED THE TURN INDICATOR LEVER DOWN TO TURN LEFT AND THE QUICK BLINKER SOUND BEGAN AGAIN. AGAIN, THE BULB ALONE COULD NOT BE REMOVED. THE LEFT BLACKENED BLOWN BULB AND SOCKET ARE FUSED. I HAVE NEVER HAD A BULB FUSE INTO THE SOCKET BEFORE, LET ALONE HAVING IT HAPPEN TO TWO IN A SPAN OF 24 HRS. THE FUSES TO THE LIGHTS WERE NOT BURNED OUT - THERE WAS NO WARNING DISPLAYED TO ADVISE OF A POTENTIAL FIRE HAZARD. WE SPOKE TO OUR SALES REPRESENTATIVE, SINCE THIS WAS PURCHASED BY US 3 MONTHS AGO AS A PREOWNED VEHICLE W/A 12MONTH WARRANTY. HE SAID HE WAS UNAWARE OF ANY ISSUES AND DIRECTED US TO THE SERVICE DEPT. OUR CALL WAS DIRECTED TO AN ANSWERING MACHINE. WE WILL FOLLOW THROUGH.

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