NHTSA Complaint #10767512 — 2007 HONDA CIVIC

ON NOVEMBER 4, 2013, I WAS DRIVING THRU AT A MCDONALD'S WHEN MY ENGINE STEAMED OVER, SPILLING ANTIFREEZE. I TOWED IT TO MY BROTHER'S HOUSE AS I WAS AT LEAST 100 MILES FROM HOME. HE APPLIED A COOLANT PRESSURE TESTER TO THE RADIATOR AND FOUND A LEAK COMING FROM THE ENGINE BLOCK. I HAD THE ENGINE REPLACED BY HIM. I FILED A CLAIM WITH HONDA UNDER THE RECALL TO GET MY MONEY BACK. HONDA REFUSED TO PAY THE CLAIM, EVEN THOUGH RECALL 10-048 FROM HONDA OFFERS TO REPAY CUSTOMERS FOR THEIR EXPENSE BY WARRANTY UP TO 8 YEARS AND UNLIMITED MILEAGE. AT THE TIME THE CAR WAS 7 YEARS, 1 MONTH OLD. I CLAIMED THIS TO HONDA IN AUGUST 2015, WAS DENIED IN SEPTEMBER, 2015, REASON GIVEN WAS THAT MY BROTHER IS NOT QUALIFIED AS A PROFESSIONAL MECHANIC TO DIAGNOSE, BUT A COOLANT LEAK IS EASY TO FIND WITH A PRESSURE TESTER AND MY BROTHER HAS WORKED ON ENGINES FOR YEARS. I AM OUT $1700 FROM THIS REPAIR.