NHTSA Complaint #10767482 — 2014 FORD FOCUS

I PURCHASED MY 2014 FORD FOCUS SE ON FEBRUARY 14, 2014, AND SINCE THEN HAVE TAKEN IT BACK TO THE DEALERSHIP 3 TIMES (TODAY, BEING THE THIRD TIME) TO HAVE THE TRANSMISSION WORKED ON. THE FIRST TIME THEY REPLACED THE CLUTCH; THE SECOND TIME, WHEN I CALLED TO MAKE AN APPOINTMENT, THEY TOLD ME THERE WAS A RECALL ON THE TIMING AND THAT IT NEEDED TO BE RE-CALIBRATED; AND WHEN THE PROBLEM PERSISTED, I TOOK IT IN YESTERDAY AND WAS TOLD TODAY THAT THERE'S NOTHING THEY CAN DO. THE REPORT READS, "ROAD TEST DIAGNOSE CUSTOMERS CONCERN. PERFORM TSB 150120 MEASURE SHUDDER AFTER RELEARN. TEST PASSED. A 143 OUT OF A MAX ALLOWABLE 250 WAS RECORDED & SENT TO FORD. THE TRANSMISSION IS WORKING WITHIN FORD'S DESIGN SPECIFICATIONS." WELL, FORD'S DESIGN SPECIFICATIONS ARE TERRIBLE. THE CAR JOLTS FORWARD FROM A STOP AND DRAMATICALLY SHUDDERS, NO MATTER HOW LIGHTLY OR HEAVILY I ACCELERATE, AND DURING HIGH SPEEDS IT HAS TROUBLE SHIFTING GEARS, OFTEN TIMES EMITTING A GRINDING NOISE. THIS NOISE IS MORE PRESENT AT LOWER SPEEDS, THOUGH. I DO A LOT OF FREEWAY DRIVING AND DEALING WITH TRAFFIC, WHICH MEANS A LOT OF STOP-AND-GO TRAFFIC, SO THE DRIVE IS UNPLEASANT, AT ITS BEST, AND HAZARDOUS, AT ITS WORST. IT NEEDS TO BE TAKEN CARE OF BUT FORD SAYS THAT THERE'S NOTHING THEY CAN DO; THAT THAT'S JUST THE DESIGN OF THE TRANSMISSION. I AM AFRAID FOR MY SAFETY. PLEASE DO WHAT YOU CAN TO HAVE FORD ISSUE A RECALL AND FIX THIS PROBLEM. I'M FED UP WITH THEIR CARELESSNESS. I DID NOT SIGN A CONTRACT FOR A BRONCIN' BUCK, BUT A SIMPLE CAR WITH GREAT GAS MILEAGE AND A SMOOTH RIDE. WHEN I TEST DROVE IT I THOUGHT IT WAS JUST A SENSITIVE ACCELERATOR THAT I WOULD JUST NEED TO GET USED TO. I SHOULD HAVE GONE WITH MY GUT AND BOUGHT THE KIA OPTIMA.