NHTSA Complaint #10766685 — 2001 CHRYSLER 300M

MY SON WAS DRIVING TO COLLEGE ON THE INTERSTATE AND BOTH THE DRIVER AND PASSENGER FRONT AIR BAGS DEPLOYED. HE DID NOT HAVE AN ACCIDENT, HIT AN ANIMAL OR HIT A POTHOLE. THERE WAS NO DAMAGE TO THE VEHICLE OTHER THAN THE AIRBAGS DEPLOYING. MY SON WAS NOT INJURED, HE WAS STILL ABLE TO SEE THE ROAD AND PULLED OVER TO THE SHOULDER AND CALLED ME TO INFORM ME WHAT HAPPENED AND ASK WHAT TO DO. AS HE WAS CLOSE TO HIS COLLEGE I TOLD HIM TO BE CAREFUL BUT CONTINUE ON TO SCHOOL, I WOULD CALL HIS UNCLE WHO IS A MECHANIC AND THEN LET HIM KNOW WHAT TO DO AFTER HIS CLASS WAS OVER. I CALLED THE INSURANCE COMPANY AND MY BROTHER. MY BROTHER SAID TO HAVE HIM DRIVE IT TO HIS SHOP SO HE COULD LOOK AT IT. THE INSURANCE COMPANY STARTED A CLAIM. THE INSURANCE COMPANY HAS INVESTIGATED AND DOES NOT BELIEVE IT WILL BE COVERED AS THERE WAS NOT A COLLISION OF ANY KIND AND THE AIRBAGS DEPLOYING FOR NO REASON IS NOT COVERED UNDER MY COMPREHENSIVE INSURANCE. MY BROTHER RAN A DIAGNOSTIC AND THESE ARE THE CODES THAT CAME UP: ACTIVE - "DRIVER SQUIB" AND "PASSENGER SQUIB", STORED - "ORC ACCELEROMETER", "DRIVER SQUIB #1 CIRCUIT OPEN", "PASSENGER SQUIB #1 CIRCUIT OPEN" AND "DRIVER SQUIB #1 SHORT TO GROUND". THERE WAS OBVIOUSLY A MALFUNCTION SOMEWHERE WITHIN THE AIRBAG SYSTEM. ANY ASSISTANCE WITH THIS ISSUE WOULD BE GREATLY APPRECIATED. THANK YOU. *TR