NHTSA Complaint #10765010 — 2011 CHEVROLET TRAVERSE

ON 9-11-14 THE POWER STEERING WENT OUT WHILE DRIVING. TOOK THE VEHICLE TO THE DEALERSHIP & I WAS TOLD I NEEDED A POWER STEERING SOLENOID. 10-23-14 POWER STEERING GOES OUT AGAIN WHILE DRIVING SO BACK TO THE DEALERSHIP I GO. THIS TIME I WAS TOLD THAT GM HAS ISSUED A BULLETIN ON THE PROBLEM AND THE POWER STEERING PUMP NEEDED TO BE REPLACED. 11-10-14 POWER STEERING GOES OUT AGAIN. GO BACK TO THE DEALERSHIP AND WAS TOLD THAT THE ECBTM NEEDED TO BE REPLACED AND IT WAS NOT PART OF THE BULLETIN? MY ISSUE IS THAT I DO NOT FEEL GM WENT DEEP ENOUGH TO FIX THE PROBLEM. I KNOW 3 PEOPLE IN MY AREA THAT HAVE HAD THE SAME PROBLEM. WHEN YOUR DRIVING IN HEAVY TRAFFIC AND YOUR HAVE NO POWER STEERING IT CREATES A DANGEROUS SITUATION FOR THE VEHICLE OCCUPANTS AND OPPOSING DRIVERS. YOU WOULD THINK GM WOULD STEP UP AND FIX THE PROBLEM THE FIRST TIME. I HAVE SPOKEN TO CHEVROLET CUSTOMER ASST 2 TIMES WITH ZERO RESPONSE ABOUT FIXING THE PROBLEM. THE LAST TIME BEING WITH TIFFANY. MY CASE # IS 71-151168370