NHTSA Complaint #10764463 — 2002 FORD WINDSTAR

TOOK VEHICLE TO DEALERSHIP FOR ROUTINE SERVICE. WAS TOLD THAT THE REAR AXLE IS CRACKED, REPAIR TO BE $918.63. VEHICLE WAS RECALLED IN 2010 FOR THIS PROBLEM. FORD MOTOR COMPANY INSTALLED BRACKETS AND PATCHED THE AXLE AT THAT TIME. UPON CALLING THE COMPANY, I WAS TOLD THAT THE WARRANTY ON THE PATCH JOB HAD EXPIRED AND THE EXPENSE OF REPLACEMENT IS OURS. WE CONTEND THAT THEY SHOULD HAVE REPLACED THE AXLE IN 2010 IN LIEU OF A "PATCH JOB". WE PURCHASED THIS VEHICLE NEW IN 2002, AND HAVE NEVER TAKEN IT ANYWHERE BUT THE DEALERSHIP FOR SERVICE. BEING IN VERY GOOD CONDITION, WITH ONLY 88,000, WE FEEL THAT THIS IS A REPAIR THAT FORD MOTOR COMPANY SHOULD COVER.