NHTSA Complaint #10764209 — 2008 BMW 528I

HELLO I'M REPORTING IN REGARDS TO AN ISSUE WITH MY VEHICLE. FOR APPROXIMATELY THE PAST MONTH I HAVE AN ISSUE WITH A GASOLINE SMELL COMING FROM MY VEHICLE. I FIRST THOUGHT I WAS OVER FILLING SO CHANGED THE AMOUNT OF GAS I PUT IN THE VEHICLE. THAT STILL DIDN'T STOP THE SMELL FROM COMING BACK. SO I DECIDED TO SCHEDULE MY VEHICLE FOR AN APPOINTMENT. AS A RESULT THE SERVICE ADVISOR STATED THEY SMELLED IT BUT WAS NOT ABLE TO FIND A LEAK. I DROVE HOME WITHOUT A STRONG SMELL BUT BY THE TIME I ARRIVED TO THE DESTINATION IT WAS EVIDENT AGAIN. I CONTACTED A FEW OTHER BMW AUTHORIZED DEALERS AND TALKED WITH SERVICE ADVISORS AND THEY SAID THEY NEVER HEARD OF SUCH ISSUE/CONCERN. AT ONE DEALERSHIP THE ADVISOR HUNG UP ON ME WHILE I WAS EXPLAINING IT. I READ A FEW ARTICLES WHERE OTHER BMW OWNERS EXPERIENCED THE SAME ISSUE, SOME WHO CARS CAUGHT ON FIRE. THIS MADE ME BELIEVE THERE IS A DEFECT THAT CAUSES THIS ISSUE. SO I CONTACTED BMW OF NORTH AMERICA AND WAS TOLD BY JOEY THERE IS NOTHING THEY COULD DO. I EXPLAINED TO HIM THAT I CAN'T KEEP PAYING DIAGNOSTIC FEES FOR THEM TO DETERMINE NOTHING IS WRONG. I HAD IT ESCALATED AND WAS TOLD BY KAYLA THAT I NEED TO TAKE IT TO A DEALERSHIP. NEVER WAS I OFFERED TO HAVE IT CHECKED FOR FREE. I UNDERSTAND I'M OUT OF WARRANTY BUT TO BE RESPONSIBLE FOR PAYING FOR DIAGNOSTIC PROCEDURES WITHOUT BEING TOLD AN ISSUE EXISTS IS ROBBERY. I JUST WANT MY CAR CONCERN RESOLVED BEFORE ANYONE IS INJURED OR HARMED AS A RESULT OF THE ISSUE.