NHTSA Complaint #10762914 — 2011 TOYOTA AVALON ELECTRICAL SYSTEM

Complaint Details

ODI Number	10762914
Vehicle	2011 TOYOTA AVALON
Component	ELECTRICAL SYSTEM
Date of Incident	June 17, 2015
Date Filed	September 10, 2015
Mileage	50,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

THE PASSENGER AND REAR DOOR LOCKS DO NOT OPEN WITH THE REMOTE KEY NOR WITH THE DOOR-LOCK SWITCH ON THE DRIVER'S DOOR. THE PASSENGERS COULD NOT ENTER THE CAR. THEIR DOOR HAD TO BE UNLOCKED MANUALLY FROM INSIDE THE VEHICLE. THIS IS A SAFETY ISSUE IF THE PASSENGER DOORS NEED TO BE OPENED QUICKLY FROM THE OUTSIDE. THE PROBLEM DISAPPEARED AFTER ABOUT ONE WEEK. THE PROBLEM STARTED AGAIN LATE LAST MONTH. THE TOYOTA DEALER DIAGNOSED THE PROBLEM AS AN OPEN CIRCUIT IN THE JUNCTION BLOCK AND REPLACED THE BLOCK. THEY STATED THAT THE FULL COST OF THE REPAIR WAS OVER $1000, BUT ONLY CHARGED ME $120.

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