NHTSA Complaint #10762176 — 2014 FORD EXPLORER

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10762176
Vehicle	2014 FORD EXPLORER
Component	STEERING
Date of Incident	July 10, 2015
Date Filed	September 8, 2015
Mileage	11,642 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

STEERING IS INOPERABLE. NO POWER STEERING AT ALL WHILE DRIVING. CAN NOT TURN LEFT OR RIGHT, HAVE TO PULL OVER TO BE SAFE. ERROR MESSAGE SAYS TERRAIN MANAGEMENT FAILURE AND ADVANCED TRAC SYSTEM FAILURE. DEALER REPLACED THE WHOLE POWER STEERING RACK AND RETURN MY CAR TO ME. AFTER 1 MONTH AND A HALF, LOST STEERING AGAIN ON THE ROAD. VERY DANGEROUS WHEN YOU CAN NOT TURN ON THE HIGHWAY. SAME ERROR MESSAGES, SAME PROBLEMS FOR THE SECOND TIME. MY CAR IS 2014 WITH ONLY 12000 MILES RIGHT NOW. UNBELIEVABLE!

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