NHTSA Complaint #10761816 — 2015 TOYOTA SIENNA

WHEN PULLING INTO A PARKING SPACE, THE CARE REVED AND LUNGED FORWARD, APPROXIMATELY 5 FEET WHILE THE FOOT WAS ON THE BRAKE. HAPPENED TWICE, WHEN TURNING RIGHT INTO PARKING SPACE. CALLED DEALER ABOUT INCIDENT AND THEN TOOK VAN INTO DEALER NEXT DAY. THEY CONTACT TOYOTA (CASE #152470163). TOYOTA INFORMED DEALER THAT THIS WAS NOT THAT UNCOMMON WITH SIENNA VANS. IF SOMEONE HAD BEEN IN FRONT OF THE VEHICLE AT THE TIME OF THE FIRST INCIDENT THEY WOULD HAVE BEEN INJURED. IF I HAD BEEN PARKING IN MY GARAGE I WOULD HAVE DAMAGED THE HOUSE. TOYOTA INDICATE THERE WAS NOT A REPAIR AND THAT ONE WAS NOT NEEDED AND TOLD DEALER TO RELEASE THE VEHICLE TO CUSTOMER (QUOTE). THE DEALER THOUGHT IT WAS THE COMPUTER AND THAT IT REVED THE MOTOR AUTOMATICALLY DUE TO USING AC. WE DO NOT UNDERSTAND WHY A COMPUTER CAN NOT BE PROGRAMMED TO MAKE SURE THIS DOES NOT HAPPEN - WE NO LONGER FEEL SAFE IN THE VEHICLE.