NHTSA Complaint #10761204 — 2007 MITSUBISHI OUTLANDER

WHEN OPERATING SAID VEHICLE, THERE WAS A LOUD BANG FROM THE LEFT FRONT. UPON INSPECTION, IT WAS DETERMINED THE LEFT FRONT SPRING HAD CRACKED. VEHICLE HAD TO BE TOWED TO NEAREST SHOP FOR REPAIR. WE LATER FOUND OUT THERE WAS WARRANTY EXTENSION FOR THIS PART. HOWEVER WE WERE NOT NOTIFIED BY MITSUBISHI OF THIS KNOWN DEFECT. WE CONTACTED MITSUBISHI NUMEROUS TIMES SEEKING REIMBURSEMENT SINCE PART FAILED UNDER WARRANTY. THEY REFUSED TO PAY. WE MET ALL OF THE RULES AS SPECIFIED UNDER THE WARRANTY EXTENSION NOTICE. MITSUBISHI FAILED TO PAY FOR THIS KNOWN FAILED PART. I TRIED SEVERAL TIMES TO DETERMINE WHY WE WERE NOT NOTIFIED OF THIS ISSUE. MITSUBISHI OFFERED NO HELP.