NHTSA Complaint #10760618 — 2005 CHRYSLER PACIFICA

I WAS INFORMED MY ENGINE CRADLE WAS RUSTING OUT WHEN I WAS THERE FOR A ROUTINE OIL CHANGE. I HAD CONTACTED CHRYSLER AND THEY TOLD ME TO GO TO A DEALERSHIP AND HAVE PICS TAKEN. THE GARAGE SUBMITTED THE PICS 10 TIMES BEFORE CHRYSLER RECEIVED THEM. ACCORDING TO CHRYSLER THEY WILL NOT FIX THIS ISSUE AS MY VEHICLE IS TOO OLD. I HAVE A LETTER ISSUED IN NOV 2010 THAT SAID THIS EXACT PROBLEM WAS AN ISSUE AND THAT THEY WERE EXTENDING THE WARRANTY. MY VEHICLE FALLS INTO THE WARRANTY GUIDELINES AND THEY ARE TELLING ME IT DOES NOT COVER MY VIN. THEY HAD MY VIN LONG BEFORE THEY REQUESTED THE PICS, WHY DID I HAVE TO WAIT 2 MONTHS TO HEAR THEY WOULDN'T FIX IT THEN? I AM NOT HAPPY AS THE LETTER CLEARLY STATES "THIS ENGINE CRADLE EXTENDED WARRANTY COVERAGE APPLIES TO CHRYSLER PACIFICA MODEL YEARS 2004-2005." WHY ARE THEY NOT COVERING THIS IF I EVEN HAVE A LETTER SAYING THEY WILL? THE VEHICLE IS UNSAFE TO DRIVE AND I HAVE HAD TO SINCE RENT ANOTHER VEHICLE AND AM OUT THE COST FOR THAT BECAUSE THEY HAVE TAKEN 2 MONTHS TO REPLY WITH A NO ANSWER. I WANT THIS FIXED. THERE IS NOTHING ELSE WRONG WITH THE CARE. THE BODY IS IN EXCELLENT CONDITION AND WILL RUN ANOTHER 100K MILES AT LEAST! IF THEY KNEW IT WASN'T GOING TO BE COVERED FROM THE BEGINNING, WHY DID THEY MAKE ME WAIT 2 MONTHS. I BOUGHT THE CAR WHEN IT WAS 2 YEARS OLD AND HAVE ONLY DRIVEN IT 1 WINTER SO THEY CAN'T EVEN SAY WINTER DAMAGED THE FRAME.