NHTSA Complaint #10760555 — 2004 HONDA CIVIC SUSPENSION

Complaint Details

ODI Number	10760555
Vehicle	2004 HONDA CIVIC
Component	SUSPENSION
Date of Incident	January 1, 2015
Date Filed	September 2, 2015
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

2004 HONDA CIVIC. CONSUMER WRITES IN REGARDS TO VEHICLE SQUEALING NOISES REPAIR AND UNSATISFACTORY CUSTOMER SERVICE AT DEALERSHIP. *SMD THE DEALER INFORMED THE CONSUMER THE WHEEL BEARING NEEDED TO BE REPLACED AND IN ORDER TO FIX THE PROBLEM, THE TIRES NEEDED TO BE ROTATED AND THE TRANSMISSION NEEDED TO BE FLUSHED. THE CONSUMER RETURNED TO THE DEALER, BECAUSE THE NOISE WAS STILL PRESENT. THE DEALER INFORMED THE CONSUMER, SHE NEEDED TO DRIVE THE VEHICLE MORE. THE CONSUMER RETURNED TO THE DEALER SEVERAL MORE TIMES. THE DEALER THEN CLAIMED THE NOISE WAS DUE TO A LOOSE WHEEL BEARING AND IT WAS TIGHTENED. HOWEVER, THE NOISE WAS STILL PRESENT. THE CONSUMER RETURNED TO THE DEALER SIX TIMES, WITH THE SAME PROBLEM. *JB

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