NHTSA Complaint #10760459 — 2007 SATURN OUTLOOK

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 10760459
Vehicle 2007 SATURN OUTLOOK
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 75,648 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

I STOPPED AND PARKED AT MACDONALD. TO GRAP A COFFEE. AFTER IRETURNED, VEHICLE WOULD NOT START. I TOWED VEHICLE TO KING BUICK GM LLC, GM AUTHORIZED DEALERSHIP IN GAITHERSBURG, MARYLAND 20882. DEALER CONCLUDED THAT TIMING CHAIN IS INTACT AND SOME METAL PARTS BROKE. HE RECOMMENDED TO RPLACE THE ENGINE AT A COST OF $7700. GM HAD ADDITIONAL PROTECTION FOR TIMING CHAIN ISSUES FOR SATURN OUTLOOK XR 2007 MODEL UP TO 10YEARS FROM THE VEHICLE PLACED IN SERVICE OR 120,000 MILES. MY VEHICLE HAD ONLY 75654 MILES AND EIGHT YEARS IN SERVICE. GM DEALERSHIP DECLINED TO HONOR THE GM WARRANTY. I TOOK MY VEHICLE TO ANOTHER MECHANIC, HE OPENED THE ENGINE AND SAW TIMING CHAIN WAS IN-FACT BROKE AND IT CAUSED FOR VEHICLE TO LOST COMPRESSION. I PAID $4700 FOR THE REPAIRS. I AM FILING A REIMBURSEMENT CLAIM WITH GM

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