NHTSA Complaint #10760335 — 2015 SUBARU FORESTER

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10760335
Vehicle 2015 SUBARU FORESTER
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 300 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

THIS IS NOT EXACTLY A SAFETY PROBLEM, BUT COULD BE A CRITICAL ISSUE. WE LEFT THE BRAND NEW SUBARU 1015 FORESTER FOR TWO WEEKS WHILE WE WERE ON VACATION. WHEN WE CAME BACK THE BATTERY WAS DEAD. AAA TECH TOLD US THIS IS NOT AN UNCOMMON PROBLEM IN 2015 CARS WITH FULL COMPLEMENT OF FEATURES, AND TYPING "SUBARU BATTERY DRAINAGE PROBLEM" INTO GOOGLE BRINGS UP A LITANY OF COMPLAINTS. APPARENTLY ALL THE ELECTRONICS IN THE CAR DRAIN THE BATTERY EVEN WHEN THE CAR ISN'T RUNNING. SUBARU IMPLIED IT WAS OUR FAULT FOR NOT STARTING THE CAR. THAT'S ABSURD. WE HAVE A 2010 HONDA CIVIC THAT WAS UNDER THE SNOW FOR 6 WKS. AND IT STARTED RIGHT UP. SUBARU CHECKED OUR BATTERY, PRONOUNCED IT HEALTHY, SUGGESTED WE BUY A TRICKLE CHARGER (WHICH WE HAVE DONE), AND SENT US $100 FOR OUR LOYALTY. NOWHERE IN THE SUBARU LITERATURE DOES IT SAY THAT THE CAR MUST BE STARTED EVERY FEW DAYS OR WARN ABOUT BATTERY DRAINAGE. IF WE'D HAD AN EMERGENCY THAT REQUIRED US TO USE THE CAR WHEN WE FIRST GOT HOME, WE'D HAVE BEEN POUT OF LUCK. THIS TECHNOLOGY IS NOT READY FOR PRIME TIME, AND AT THE VERY LEAST CONSUMERS SHOULD BE WARNED.

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