NHTSA Complaint #10760296 — 2005 CHRYSLER PACIFICA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10760296
Vehicle	2005 CHRYSLER PACIFICA
Component	ENGINE
Date of Incident	August 27, 2015
Date Filed	August 31, 2015
Mileage	118,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

ON ROUTINE CHECK BY MY MECHANIC, HE NOTICED THAT THE ENGINE CRADLE HAD RUSTED SO BADLY THAT HE CAN STICK HIS FIST THROUGH ONE SECTION. CALLED CHRYSLER CORPORATE AND OPENED UP A CASE WITH THEM. THEY TOLD ME TO TAKE IT TO THE DEALERSHIP FOR A "DIAGNOSTIC". CALLED CHRYSLER BACK AND TOLD THEM THE PACIFICA WAS AT THE DEALERSHIP AND THEY COULD CALL TO GET THE RESULTS. THEY REFUSED TO SPEAK WITH THE DEALERSHIP AND TOLD ME I WAS OUT OF WARRANTY AND THAT THEY WOULD NOT REPLACE THE DEFECTIVE PART. WHY SEND ME FOR A DIAGNOSTIC THEN?? JUST TO GET MY $125 DOLLARS?? EXTREMELY FRUSTRATED. CHRYSLER DEALERSHIP MECHANIC SAID HE WOULD NOT BE DRIVING HIS FAMILY AROUND IN THE CAR IF IT WERE HIS. THIS SEEMS TO BE A RECURRING PROBLEM FROM WHAT I HAVE FOUND ON LINE. PLEASE INVESTIGATE!

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