NHTSA Complaint #10760236 — 2008 BUICK ENCLAVE

DRIVING AT INTERSTATE SPEEDS WITH CRUISE CONTROL ON, SET TO 80MPH. AFTER HITTING A RIDGE AT EDGE AT EDGE OF BRIDGE, THE VEHICLE SUDDENLY SHUTTERED CAUSING VEHICLE TO AUTOMATICALLY SHUT OFF CRUISE CONTROL AND DECELERATE QUICKLY. I WENT FROM GOING 80MPH TO 55MPH IN A SHORT AMOUNT OF TIME. AFTER TOUCHING THE GAS TO TRY TO MAINTAIN SPEEDS, CAR SUDDENLY SHIFTS INTO A NEUTRAL POSITION PUSHING ENGINE TO RED-LINE, THEN SHIFT INTO 5TH GEAR ROUGHLY. THE VEHICLE FROM THIS POINT ON, HAD ISSUES SHIFTING INTO 3RD AND 5TH GEARS. THIS CAR HAD ABSOLUTELY NO PRIOR ISSUES WITH THE TRANSMISSION PRIOR TO THIS DATE. I HAD THE CAR SERVICED AND COMPLETELY CHECKED OUT BY A MECHANIC FOR ANY MECHANICAL ISSUES A FEW DAYS PRIOR TO THIS TRIP. I TOOK IT TO THE DEALER, WHO FIXED TWO SEPARATE TRANSMISSION PLATES AND REPLACED THE TRANSMISSION MODULE. I WAS GUARANTEED BY THE REPAIR SHOP MANAGER THAT I WOULD HAVE NO FURTHER ISSUES WITH THE TRANSMISSION. LITTLE DID I KNOW, I SHOULD HAVE GOTTEN THAT CONVERSATION IN WRITING. I CONTINUED TO HAVE HARD SHIFTS AFTER THE REPAIR, ONLY TO BE TOLD THAT'S THE TRANSMISSION MODULE SENSING HOW I DROVE. LESS THAN ONE WEEK LATER, TRANSMISSION COMPLETELY FAILED, LEAVING MY WIFE STRANDED ON THE SIDE OF THE ROAD WITH THE VEHICLE UNABLE TO NOT SHIFT OUT OF 1ST GEAR, FORCING ME TO CALL A TOW TRUCK TO BRING IT TO BACK TO THE DEALERSHIP. NOW THEY ARE TELLING ME I HAVE TO REPLACED THE ENTIRE TRANSMISSION, ALL AT MY COST. AFTER PAYING FOR THE PLATES AND MODULE TO BE REPLACED LESS THAN A WEEK PRIOR, NOW THEY WANT TO AGAIN REPLACED THOSE PARTS WITH A COMPLETELY NEW TRANSMISSION. IF I WERE BEING FOLLOWED TOO CLOSELY BY ANOTHER CAR OR SEMI ON THE INTERSTATE, I WOULD HAVE BEEN REAR-ENDED. IF THAT WERE THE CASE- THERE WOULDN'T BE A COMPLAINT, BUT A LAWSUIT. GET THIS TRANSMISSION ISSUE FIXED. I HAVE READ COUNTLESS STORIES OF THE SAME EXACT PROBLEM.