NHTSA Complaint #10759784 — 2011 FORD FUSION

MY 2011 FORD FUSION SE HAS HAD THE POWER STEERING ASSIST FAILURE LIGHT GO OFF AND THE POWER STEERING DOES NOT WORK. I HAVE READ PREVIOUS COMPLAINTS AND HAVE RESTARTED THE VEHICLE AFTER A MINUTE OR SO AND THE LIGHT GOES OFF, THE POWER STEERING AGAIN WORKS. I HAD THE VEHICLE TO THE FORD DEALERSHIP FOR AN ALIGMENT AND THEY HAD THE SAME POWER STEERING ISSUE. THERE HAS BEEN A RECALL ISSUED FOR THIS EXACT PROBLEM BY FORD, HOWEVER MY PARTICULAR VEHICLE IS NOT PART OF THE RECALL. I HAVE TALKED TO FORD AND THEY HAVE PASSED ON MY COMPLAINT TO CUSTOMER SERVICE WHO STATE THERE ISN'T ANYTHING THEY CAN DO. I AM SO DISGUSTED BY FORD RIGHT NOW. I DO FULLY UNDERSTAND THAT THE RECALL IS FOR CERTAIN VEHICLES MANUFACTURED AT CERTAIN PLANTS WITH CERTAIN PARTS, HOWEVER I DON'T UNDERSTAND HOW A COMPANY CAN IGNORE SOMEONE REGARDING A SAFETY ISSUE THAT IS EXACTLY THE SAME AS THE ONE THEIR RECALL IS FOR. VERY UNFAIR. AT THIS TIME, I EITHER HAVE TO PAY OUT OF POCKET FOR THE REPAIR OR CONTINUE TO HAVE A VEHICLE THAT IS UNSAFE TO DRIVE.