NHTSA Complaint #10759696 — 2004 LEXUS SC

PARTS NOT AVAILABE TO RESOLVE RECALL TO WHOM IT CONCERNS: PLEASE ALLOW ME TO EXPRESS MY FUSTRATION AT TRYING TO REMEDY A SAFETY NETICE RECALL FOR A PASSENGER AIRBAG INFLATER FOR MY 2004 LEXUS SC430. ON 8/12/2015 I MADE A APPOINTMENT AT WILKIE LEXUS OF HAVERTOWN. MY APPOINTMENT CONFIRMATION IS BELOW : WHILE COURTEOUS, THE SERVICE MANAGE INDICATED THAT HE DID NOT HAVE THE PARTS AND THEY ARE BACK ORDERED BY AT LEAST TWO WEEKS. EVEN THOUGH I MADE MY APPOINTMENT 8/12 (WEEKS AGO) INDICATING "FRONT PASSENGER AIRBAG INFLATED MODULE" AS THE REASON FOR THE SERVICE VISIT. CONFIRMATION CODE: X0258RN6EJ DATE AND TIME: 08/27/2015 09:00 AM VEHICLE: 2004 LEXUS SC 430 FURTHER, THE SERVICE MANAGER DID NOT PROVIDE A FUTURE APPOINTMENT OR OFFER TO CONTACT ME WHEN THE PARTS WERE AVAILABLE. IF THE SERVICE RECALL IS A SERIOUS AS INDICATED BY THE RECALL NOTICE, THE PARTS SHOULD HAVE BEEN AVAILABLE FOR THE APPOINTMENT, OR IF THE PARTS WERE NOT AVAILABLE I SHOULD HAVE BEEN RESCHEDULED FOR A FUTURE APPOINTMENT. I FEEL AS THIS IS A SERIOUS ISSUE, HOWEVER NOT HAVING THE PARTS FOR A RECALL IS REFLECTIVE OF THE SERVICE CENTER AND LEXUS NOT TAKING THE RECALL NOTICE SERIOUSLY AND THUS PLACING MY FAMILY AT RISK. PLEASE ADVISE THAT I WILL BE FORWARDING THIS COMPLAINT THE THE NATIONAL HIGHWAY TRAFIC SAFETY ADMINISTRATION AS IS INDICATED THE RECALL NOTICE.