NHTSA Complaint #10759526 — 2004 TOYOTA AVALON ELECTRICAL SYSTEM

Complaint Details

ODI Number	10759526
Vehicle	2004 TOYOTA AVALON
Component	ELECTRICAL SYSTEM
Date of Incident	August 26, 2015
Date Filed	August 26, 2015
Mileage	118,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

I RECEIVED A LETTER FROM TOYOTA IN MARCH 2014 NOTIFYING ME OF A SAFETY RECALL INVOLVING THE ELECTRONIC CONTROL MODULE FOR THE SUPPLEMENTAL RESTRAINT SYSTEM. I TOOK THE VEHICLE TO THE LOCAL DEALER TO HAVE THE REMEDY INSTALLED, WHICH THEY DID. IN APPROXIMATELY FEBRUARY OF 2015 (SIX MONTHS AGO) I RECEIVED A SECOND LETTER INFORMING ME THAT THE ORIGINAL REMEDY IS NOT SUFFICIENT, THAT THE SRS ECU MUST ALSO BE REPLACED AND I WOULD RECEIVE NOTIFICATION WHEN THE PARTS WERE AVAILABLE TO CORRECT THE PROBLEM. AFTER SIX MONTHS I HAVE HEARD NOTHING ELSE AND WHEN I SPOKE TO THE TOYOTA CASE MANAGER TODAY SHE INDICATED THAT SHE HAD NO INFORMATION TO GIVE ME REGARDING THE AVAILABILITY OF THIS SAFETY RECALL. I DON'T BELIEVE THAT THIS IS A REASONABLE RESPONSE FROM TOYOTA REGARDING THIS SAFETY FIX AND I DON'T BELIEVE THAT TOYOTA IS MAKING A GOOD FAITH EFFORT TO RESOLVE THE PROBLEM.MY CASE NUMBER WITH TOYOTA IS 1508243039.

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