NHTSA Complaint #10759370 — 2012 HONDA ODYSSEY

HAVE HAD FOR A LONG TIME EPISODES OF THE DOORS LOCKING FOR NO REASON BOTH WHILE THE CAR WAS STATIONARY AND WHILE ANY SPEED FROM STREETS TO INTERSTATE. HONDA RE-PROGRAMMED THE LOCKS, BUT DID NOT FIX THE PROBLEM. SINCE IT ONLY HAPPENED ABOUT ONCE EVERY 2 WEEKS AND THEY COULD NOT FIND ANOTHER PROBLEM, I JUST LET IT GO. THE INCIDENT OF CONCERN HAPPENED IN A PARKING LOT. THE SLIDING DOOR CLOSED ON THE HAND OF AN ELDERLY WOMAN WHO WAS GETTING OUT OF THE FRONT SEAT AND WE WERE UNABLE TO UNLOCK IT AND GET IT OFF HER HAND OR TO SLIDE HER HAND OUT OF THE DOOR. THE DOOR WAS COMPLETELY CLOSED AND FLUSH WITH THE REST OF THE CAR. AFTER ABOUT 12 MINUTES AS 911 WAS ARRIVING, THE DOOR UNLOCKED ITSELF AND THEY WERE ABLE TO OPEN IT. I HAD BEEN USING THE BUTTONS ON THE DRIVER'S DASH, BOTH FRONT DOORS AND THE KEY FOB WITH THE CAR OFF AND TURNED ON AND HAD PULLED ON THE DOOR HANDLE AND HAMMERED ON THE DOOR WITHOUT SUCCESS. WHEN THE DOOR UNLOCKED ITSELF, I HAD ONCE AGAIN TRIED THE DRIVER'S DOOR BUTTON WITH THE CAR RUNNING AND THE RESPONSE WAS DELAYED ENOUGH THAT I HAD GOTTEN OUT OF THE CAR AND WAS ABOUT AT THE DRIVER'S WHEEL WHEN WE HEARD THE UNLOCKING CLUNK. CAN SEND PHOTOS OF THE LOCATION OF HER HAND IF IT WOULD BE HELPFUL. THANKFULLY ONLY ONE FINGER WAS BROKEN. HONDA CHECKED OUT THE CAR AND FOUND NOTHING WRONG WITH THE SENSORS. THEY DID SAY THAT I HAVE A BAD CELL ON MY BATTERY, BUT THE CAR STARTS FINE AND I CAN'T SEE HOW THAT WOULD HAVE ANYTHING TO DO WITH IT. THE WEIRD LOCKING OF DOORS WAS HAPPENING AT MY LAST CHECK-UP WHERE THE BATTERY TESTED OUT OK.