NHTSA Complaint #10759246 — 2007 NISSAN QUEST

WHILE DRIVING THE VEHICLE ON DECEMBER 1, 2012, I CAME TO A STOP AT THE RED LIGHT. WHEN THE LIGHT CHANGED, I PUT MY FOOT ON THE GAS PEDAL AND IT MOVED SLIGHTLY THEN JUST COASTED, (THROUGH THE LIGHT) AND CAME TO A STOP IN THE RIGHT TURN LANE OF THE PARKING LOT. FORTUNATELY, THERE WERE ONLY A FEW CARS BEHIND ME AND I MADE IT THROUGH THE INTERSECTION. I TRIED TO START THE VEHICLE BUT TO NO AVAIL. I CALLED A TOW TRUCK AND THE LOCAL NISSAN DEALERSHIP TO LET THEM KNOW I WAS ON THE WAY. WHEN THE DRIVER ARRIVED, HE PUT MY VEHICLE ON THE TOW TRUCK AND DROVE TO THE KROGER GAS ISLAND IN THE PARKING LOT. HE PUT $5 IN THE TANK BUT NOTHING HAPPENED. AT THE NISSAN DEALERSHIP I EXPLAINED WHAT HAPPENED. THE INVOICE READS: CUSTOMER STATES THE CAR STALLED OUT CAUSE: GAS GAUGE SHORTED OUT AND STUCK ON 1 (THAT'S ALL THAT PRINTED). I HAD 1/2 TANK OF GAS WHEN THIS HAPPENED. I KEEP TRACK OF MILEAGE AND FILL-UPS. IT TOOK MORE DAYS TO CORRECT THE PROBLEM THAN INITIALLY DISCUSSED. THEY WOULD CALL AND LET US KNOW THAT SOMETHING DIDN'T WORK WHEN PROVIDING A STATUS UPDATE. FINALLY THEY TOLD US THEY BELIEVE THE PROBLEM TO BE FIXED. WE PICKED UP MY VEHICLE ON DECEMBER 6, 2012, AND PAID OVER $775 FOR THE REPAIRS. I HAVE TRIED TO CONTACT THE DEALERSHIP (LEFT VOICE MAIL, LEFT MESSAGE WITH PERSON, AND SENT EMAIL) BUT HAVEN'T HEARD BACK YET. I BELIEVE THE PROBLEM I EXPERIENCED IS THE SAME AS THE NOTIFICATION/ RECALL CAMPAIGN AND 1) MY VEHICLE SHOULD BE REVIEWED TO MAKE SURE THE PROBLEM IS 'CORRECTED' AND 2) A FULL REFUND TO BE MADE AS THIS INCIDENT IS IN LINE WITH THE DOCUMENTED INFORMATION IN THE RECALL CAMPAIGN. NISSAN HAS THE PAPERWORK TO GO BACK AND CONFIRM THIS REPAIR. THE NHRTA ACTION NUMBER I FOUND IS PE14012. (MODEL YEARS 2007-2009)