NHTSA Complaint #10759179 — 2010 FORD ESCAPE

WHEN CAME OUT OF STORE AND STARTED THE TRUCK THE POWER STEERING WAS NOT WORKING. CALLED MY HUSBAND AND HE HAD ME LOOK FOR THE FILL RESERVOIR FOR THE POWER STEERING AND CHECK THE BELT. HE DETERMINED THAT IT IS A CLOSED SYSTEM. THIS HAS HAPPENED MANY TIMES SINCE THEN. IT ALWAYS HAPPENS WHEN I START IT NOT WHILE I AM DRIVING. I HAVE HAD TO DRIVE IT THAT WAY AS IT IS MY ONLY MODE OF TRANSPORTATION. LOOKED IT UP ONLINE AND DISCOVERED THERE WAS A RECALL BUT THE MANUFACTURERS DATE WAS ONLY THROUGH 09/2010. MINE IS 01/2011. THE DEALER TOLD ME THEY CANNOT DO IT AS A RECALL BECAUSE MINE IS NOT ON THE LIST. EVEN THOUGH IT IS THE SAME PROBLEM AS THE EARLIER ONES. FORD TOLD ME TO SAVE MY RECEIPTS IN CASE THERE WAS A RECALL AND TOLD ME I HAD TO CONTACT NHTSA TO FILE A COMPLAINT. I AM AFRAID IT WILL START TO HAPPEN WHILE I AM DRIVING AND CANNOT AFFORD TO HAVE IT FIXED. THEY NEED TO EXTEND THE RECALL BEFORE SOMEONE GETS HURT.