NHTSA Complaint #10759056 — 2008 LEXUS ES

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	10759056
Vehicle	2008 LEXUS ES
Component	UNKNOWN OR OTHER
Date of Incident	May 1, 2015
Date Filed	August 25, 2015
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THE ENTIRE DASHBOARD IS MELTING AND HAS A GOOEY, STICKY SUBSTANCE ALL OVER THE DASHBOARD. THE STICKY SUBSTANCE IS ALL OVER MY WINDSHIELD AND CANNOT COME OFF DUE TO THE LOCATION OF THE GOOEY SUBSTANCE. IT IS CAUSING A GLARE. I HAVE TAKEN THE CAR TO THE LEXUS DEALERSHIP IN JACKSONVILLE, FL AND THEY ACKNOWLEDGE THAT IT NEEDS TO BE REPLACED (WE HAVE PICTURES). WE HAVE ALSO DIRECTLY CONTACTED LEXUS AND THEY STATE THEY WILL NOT COVER REPLACEMENT BECAUSE OUR VIN NUMBER IS OUTSIDE OF THE VIN NUMBERS THEIR ENGINEERS SELECTED, NOR DID THEY OFFER OTHER OPTIONS TO ASSIST WITH REPLACEMENT OF THE DASHBOARD.

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