NHTSA Complaint #10758928 — 2003 FORD FOCUS

THE IGNITION SWITCH WOULD NOT TURN. ALTHOUGH I HAD BOTH KEYS WITH ME, AND BOTH WILL STILL UNLOCK THE DOORS, NEITHER WOULD TURN THE IGNITION SWITCH. BETWEEN TOWING AND REPLACEMENT OF THE SWITCH, I HAD TO SHELL OUT $450. FORD KNOWS THIS IS A PROBLEM WITH THIS VINTAGE FOCUS, BUT DOES NOT THINK IT IMPORTANT OR A SAFETY MATTER. AS A WOMAN WHO OFTEN TRAVELS ALONE, I THINK IT IS A SAFETY MATTER. I HAVE DRIVEN MANY, MANY OLD CARS - MUCH OLDER THAN THIS ONE - AND HAVE NEVER BEEN STRANDED BY SOMETHING AS SIMPLE AS A FAULTY IGNITION SWITCH. ALTHOUGH I WAS STRANDED IN FAMILIAR TERRITORY AND NOT FAR FROM HOME, IT MIGHT EASILY HAVE BEEN OTHERWISE. FORD KNOWS OF THIS PROBLEM, IT WAS CAUSED BY THEIR USE OF FAULTY EQUIPMENT, AND THEY SHOULD FIX IT.