NHTSA Complaint #10758736 — 2008 TOYOTA PRIUS

WE PURCHASED OUR PRIUS IN 2008. APPROXIMATELY 3 YEARS AFTER PURCHASE, WE NOTICED THAT THE HANDLE ON THE BACK HATCH STARTED TO MELT. AT FIRST IT WAS JUST A NUISANCE AS IT LEFT A BLACK GOO ON YOUR HANDS. AS TIME PASSED IT BECAME PROGRESSIVELY WORSE AND THE HATCH BECAME HARDER TO OPEN DUE TO THE MELTED HANDLE. LAST WEEK (AUG. 2015) OUR 12 VOLT BATTERY DIED OVER NIGHT AND WE COULDN'T START THE CAR OR GET ANYTHING TO WORK. OF COURSE, WE COULD NOT OPEN THE BACK HATCH AT ALL TO ACCESS THE BATTERY. WE CALLED A TOW SERVICE TO TOW OUR CAR TO THE LOCAL DEALER. WE WERE ABLE TO JUMP THE CAR AND DRIVE TO THE DEALER. THE SERVICE TECHNICIAN SAID THAT HE HAD NEVER HERD OF THIS HAPPENING. IT WAS DETERMINED THAT THE MELTED HANDLE SHORTED OUT THE WIRING FOR THE REAR LIGHT AND DRAINED THE BATTERY OVERNIGHT. AFTER A LITTLE RESEARCH< WE FOUND THAT THIS IS NOT A LOCALIZED PROBLEM BUT IS PRETTY COMMON ON 2007 AND 2008 PRIUS'. TOYOTA IS NOT WILLING TO FIX TS OWN DESIGN FLAW AND WE ARE OUT $250. THIS POSES A SERIOUS SAFETY ISSUE IF THERE IS A FLAT TIRE OR DEAD BATTERY AND WE ARE UNABLE TO OPEN THE BACK HATCH.