NHTSA Complaint #10758538 — 2011 FORD FUSION STEERING

Complaint Details

ODI Number	10758538
Vehicle	2011 FORD FUSION
Component	STEERING
Date of Incident	June 18, 2015
Date Filed	August 22, 2015
Mileage	38,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

POWER STEERING ASSIST FAULT - CAUSING POWER STEERING FAILURE. RESTARTING CAR FIXED PROBLEM. HAPPEN A FEW TIMES UP UNTIL AUGUST 18TH (AT 39,500 MILES) WHEN I HAD A COMPLETE POWER STEERING FAILURE. POWER STEERING ASSIST FAULT WARNING ON CAR DASH. NO FIXING IT THIS TIME. HAD TO HAVE CAR TOWED TO A GARAGE FOR REPAIR. ONCE THE CORRECT RACK & PINION PART WAS LOCATED - WAS ONLY ONE AVAILABLE IN THE ENTIRE US. IT IS ON ORDER FOR MY GARAGE HOWEVER I'M NOT SURE IT IS EVEN GOING TO FIX THE ISSUE. THIS EXACT PROBLEM IS BEING RECALLED ON #15S18 - HOWEVER MY CAR WAS NOT INCLUDED DUE TO THE MONTH IT WAS MANUFACTURED. THIS IS ACCORDING TO FORD CUSTOMER CARE. THE RECALL NEEDS TO BE EXPANDED TO INCLUDE MY CAR.

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