NHTSA Complaint #10750385 — 2015 FOREST RIVER DYNAMAX

RIVETS IN THE CAMPER STAIRS WERE REPLACED WITH BOLTS AS SPECIFIED IN THE ACTIVE RECALL. I INSPECTED UNIT BEFORE PICKING BACK UP FROM THE SELLING DEALERSHIP. THE LOWER STEP IN THE STAIRCASE MAKE A LOUD POP WHEN YOU STEP ON IT WHILE EITHER ASCENDING OR DESCENDING THE STAIRCASE. I HAVE CALLED THE CUSTOMER SERVICE REP ([XXX]) AT FOREST RIVER DYNAMAX AND ALSO SENT AN E-MAIL TO HIM ABOUT THE RECALL REPAIR NOT MAKING SATISFACTORY REPAIRS TO THE STEPS ON MY NEW CAMPER. I AM SCARED THAT MY WIFE WILL LOSE HER BALANCE AND FALL DUE TO THE EXCESSIVE AMOUNT THAT THESE STEPS GIVE WHEN WEIGHT IS PLACED ON THE BOTTOM STEP, BUT I AM NOT GETTING ANY RESPONSE FROM THE MANUFACTURER AND THE SELLING DEALER ABOUT THIS ISSUE. I DOCUMENTED THE PROBLEM WITH THE SERVICE ADVISOR AT TOM JOHNSON CAMPING WORLD DEALERSHIP BEFORE I PICKED UP THE UNIT FOR A PLANNED WEEK VACATION. THE UNIT HAD BEEN AT THEIR FACILITY FOR A MONTH TRYING TO GET THE PARTS TO ACCOMPLISH THE RECALL THAT HAD ALREADY BEEN ISSUED FOR THESE DANGEROUS STEPS. PLEASE ASSIST IN ANY WAY POSSIBLE, BECAUSE THE MANUFACTURER REPRESENTATIVE HAS ALREADY TUNED ME OUT, AND IT IS OBVIOUS THAT THEY DO NOT INTEND TO MAKE PROPER REPAIRS TO THESE STEPS. THANK YOU, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR